Privacy Policy

01 Overview

Polar Bear IPTV ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IPTV subscription service.

By using our Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

02 Data We Collect

We collect only the information necessary to provide and improve the Service. This includes:

We do not collect sensitive personal data such as race, religion, health information, or biometric data. We do not record or log your viewing activity or channel selections.

03 How We Use Your Data

We use the information we collect for the following purposes:

• To create and manage your subscription account
• To process payments and issue subscription credentials
• To provide customer support and respond to your inquiries
• To send service-related notifications such as subscription renewal reminders
• To detect, prevent, and address technical issues, fraud, and abuse
• To improve our service quality, reliability, and user experience
• To comply with legal obligations and enforce our Terms of Service

We will never use your data for unsolicited marketing, profiling, or selling to third parties.

04 Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: Secure third-party payment processors to handle transactions. They receive only the data required to process your payment.
• Service Providers: Trusted vendors who assist in operating our website and Service, bound by confidentiality agreements.
• Legal Requirements: If required to do so by law, court order, or governmental authority.
• Business Transfer: In the event of a merger or acquisition, user data may be transferred as part of that transaction, subject to the same protections.

05 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Keep you logged into your account
• Remember your preferences and settings
• Analyze website traffic and performance through anonymized analytics
• Prevent fraudulent activity and improve security

You can control cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of our website. We do not use third-party advertising cookies or cross-site tracking technologies.

06 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Account data: Retained for the duration of your subscription and up to 90 days after cancellation
• Payment records: Retained for up to 7 years to comply with financial record-keeping requirements
• Support communications: Retained for up to 1 year after the conversation is closed
• Technical logs: Retained for up to 30 days for security and debugging purposes

After the applicable retention period, your data is securely deleted or anonymized.

07 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive account information
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and monitoring
• Secure, PCI-compliant payment processing

While we take every reasonable precaution, no method of internet transmission is 100% secure. If you believe your account has been compromised, please contact us immediately.

08 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a portable, machine-readable format
• Objection: Object to certain types of processing, including direct marketing
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us via WhatsApp, Telegram, or email. We will respond to all legitimate requests within 30 days.

09 Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover we have inadvertently collected data from a child under 18, we will delete that information promptly.

10 Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

We strongly advise you to review the Privacy Policy of every site you visit. This Privacy Policy applies solely to information collected by Polar Bear IPTV.

11 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. For material changes, we may also send a notification via email.

Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12 Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us: